Organisations can configure Natter in different ways depending on their security requirements and preferred authentication methods. As a result, the login options available to you may differ from those available to other organisations.

Some users access Natter using a traditional email address and password combination.

Enter your registered email address and password on the Natter login page to access your account.

If you have forgotten your password, use the password reset option to regain access.

Magic Links allow users to sign in without creating or remembering a password.

After entering your email address, Natter sends a secure login link directly to your inbox. Selecting the link will authenticate you and sign you into the platform.

If you do not receive the email:

Some organisations allow users to authenticate using their existing Google or Microsoft accounts.

Selecting one of these options redirects you to the chosen provider where you can authenticate using your existing credentials before returning to Natter.

Before signing in, ensure you are using the correct Google or Microsoft account associated with your organisation.

Many organisations choose to integrate Natter with their existing identity provider using Single Sign-On (SSO).

In these environments, users are typically asked to enter their email address before authentication begins. Natter uses this information to identify the organisation and redirect the user to the correct authentication provider.

Depending on your organisation, this may include:

This behaviour is expected and helps ensure users are directed to the correct login experience.

For organisations using Single Sign-On, entering your email address is typically the first step of the authentication process.

Natter uses your email domain to determine which organisation you belong to and which authentication provider should be used.

Once identified, you will be redirected to your organisation's login page to complete authentication.

If you are unable to sign in, first confirm that:

If your organisation manages user access centrally, your internal IT team may need to verify that your account has been provisioned correctly.

A login loop occurs when authentication appears to succeed but you are repeatedly returned to the login screen.

This can sometimes be caused by:

Closing and reopening your browser, clearing cached data, or testing in a private/incognito window will often resolve this issue.

If another user within your organisation can access Natter successfully while you cannot, the issue is often related to account configuration rather than platform availability.

Possible causes include:

Your internal IT team can usually help verify account configuration and access permissions.

Authentication and session access are separate processes.

It is possible to successfully sign into Natter but still be unable to access a specific session if:

If you believe you should have access, contact the organiser or Natter Support.

Some Natter sessions include external participants who are not part of the host organisation.

Authentication requirements may differ depending on how the session has been configured. If you are joining as a guest participant, follow the instructions provided in your invitation and contact the organiser if you are unsure which login method should be used.

Consider contacting your IT team if:

Please contact Natter Support if:

Contact: [email protected]

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