Technical Support
Identifying & resolving any technical issues and whitelisting
By Jonathan1 author8 articles
- 1. Run the Natter Tech CheckLearn how to run the Natter Tech Check and validate browser compatibility, device readiness, and network connectivity before participating in a Natter session.
- 2. Understanding Your Tech Check ResultsUnderstand what your Natter Tech Check results mean, how to interpret browser, device, internet, and connectivity findings, and when further action may be required before joining a Natter session.
- 3. Supported Browsers & DevicesLearn which browsers and devices are supported by Natter, how browser permissions affect your experience, and how to confirm compatibility before joining a session.
- 4. Troubleshooting Audio, Video & Device IssuesLearn how to diagnose and resolve common camera, microphone, speaker, and device issues when using Natter.
- 5. Troubleshooting Internet & Network IssuesLearn how network conditions, VPNs, firewalls, and security controls can affect your Natter experience, along with practical steps to diagnose and resolve common connectivity issues.
- 6. Accessing Natter & Troubleshooting AuthenticationLearn about the different ways to access Natter, how authentication works, and how to resolve common login and Single Sign-On (SSO) issues.
- 7. Optimising Network Access for Natter (IT & Security Teams)Guidance for IT, Security, and Networking teams responsible for deploying, validating, and supporting Natter within enterprise environments.
- 8. Live Natter Test Sessions & Natter Ready ValidationLearn how Natter validates technical readiness through Tech Checks and Live Natter Test Sessions before wider deployment.