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Technical Support

Identifying & resolving any technical issues and whitelisting

1 author8 articles
1. Run the Natter Tech CheckLearn how to run the Natter Tech Check and validate browser compatibility, device readiness, and network connectivity before participating in a Natter session.
2. Understanding Your Tech Check ResultsUnderstand what your Natter Tech Check results mean, how to interpret browser, device, internet, and connectivity findings, and when further action may be required before joining a Natter session.
3. Supported Browsers & DevicesLearn which browsers and devices are supported by Natter, how browser permissions affect your experience, and how to confirm compatibility before joining a session.
4. Troubleshooting Audio, Video & Device IssuesLearn how to diagnose and resolve common camera, microphone, speaker, and device issues when using Natter.
5. Troubleshooting Internet & Network IssuesLearn how network conditions, VPNs, firewalls, and security controls can affect your Natter experience, along with practical steps to diagnose and resolve common connectivity issues.
6. Accessing Natter & Troubleshooting AuthenticationLearn about the different ways to access Natter, how authentication works, and how to resolve common login and Single Sign-On (SSO) issues.
7. Optimising Network Access for Natter (IT & Security Teams)Guidance for IT, Security, and Networking teams responsible for deploying, validating, and supporting Natter within enterprise environments.
8. Live Natter Test Sessions & Natter Ready ValidationLearn how Natter validates technical readiness through Tech Checks and Live Natter Test Sessions before wider deployment.