The Natter Tech Check validates the readiness of your browser, device, internet connection, and network environment for a Natter session.

Most users will see one of the following result types:

Your environment meets all tested requirements and is ready for Natter.

No further action is typically required.

Your environment should still be able to join and participate in Natter sessions, however some optional features or connectivity methods may be unavailable.

Depending on the result, you may wish to review the recommendations provided by the Tech Check.

A critical requirement has not been met and further action is recommended before joining a Natter session.

The Browser Check validates whether your browser and operating system are compatible with Natter.

You may also see information about support for optional features such as:

A browser being marked as Partially Supported does not necessarily mean you will be unable to use Natter. In many cases, core functionality remains available while certain optional features may be unavailable.

For the best experience, ensure your browser and operating system are fully up to date.

The Internet Speed Check measures several aspects of your connection:

The speed at which your device receives information from the internet.

The speed at which your device sends information to the internet.

The time it takes for data to travel between your device and the internet.

Lower values indicate a more responsive connection.

A measure of consistency within your network connection.

High levels of jitter can sometimes result in audio interruptions, video instability, or inconsistent call quality.

A result such as 'Your Connection Speed is Excellent' indicates that your internet connection is well suited for Natter sessions.

These checks verify that your devices are available and accessible to your browser.

Common issues identified during this stage include:

If a device is not detected, first review your browser permissions and device settings before re-running the Tech Check.

Browser permissions are one of the most common causes of audio and video issues within Natter.

The Tech Check evaluates multiple connection paths that can be used to establish audio and video connections.

You will see results for:

These indicate the available routes your network can use to establish and maintain media connections. Different organisations and network environments may support different connection methods.

Packet Loss measures how much data is lost while travelling across the network.

High packet loss can result in:

Lower values are better.

Jitter measures how consistent your network connection is over time.

Even with good internet speeds, high jitter can impact real-time conversations by causing:

Lower values are better.

Bitrate measures how much audio and video data can be transmitted through your connection.

Higher bitrates generally allow for:

Available bitrate may vary depending on network conditions and local restrictions.

These measurements help assess the quality and stability of the connection paths available between your device and Natter.

In most cases, users do not need to take action based on these values alone. The overall Connectivity result provides the best indication of readiness.

The final results screen includes an overall Connectivity assessment.

A result of Stable with a green check indicates that your environment successfully completed the connectivity tests and is considered ready for Natter.

A successful Tech Check provides strong confidence that your environment is ready for a Natter session.

However, it is important to remember that the Tech Check validates your environment at the time the test is run. Changes made afterwards, such as:

- may affect future sessions.

No.

A successful Tech Check provides strong confidence that your environment is ready for Natter, but it cannot guarantee that issues will never occur.

Changes to your network, browser, device, permissions, VPN configuration, or security tooling after the test is completed may impact a future session.

The Tech Check should normally complete within a few minutes.

If testing takes significantly longer than expected, stalls, or fails to complete, this may indicate that elements of the test are being delayed or restricted by the local environment.

Examples may include:

If the issue persists, try testing from another network or contact your IT team for assistance.

No.

Once the Tech Check has been completed through to the final Results screen, the results are automatically submitted to Natter.

There is no need to manually send your results unless specifically requested by the Natter team.

Consider contacting your IT team or Natter Support if:

For additional assistance, contact: [email protected]

- Run the Natter Tech Check

- Supported Browsers & Devices

- Troubleshooting Audio, Video & Device Issues

- Troubleshooting Internet & Network Issues

- Optimising Network Access for Natter (IT & Security Teams)