What is the Natter Tech Check?
The Natter Tech Check is a browser-based readiness assessment designed to verify that your device, browser, audio/video equipment, and network environment are capable of supporting a successful Natter session.
The test takes approximately 2 minutes to complete and requires no software installation.
By running the Tech Check before your session, you can identify and resolve potential issues before joining a live Natter event.
Why We Recommend Running the Tech Check
The Tech Check helps identify potential issues before they impact a live Natter session.
Common issues that can be identified include:
Browser compatibility problems
Missing camera or microphone permissions
Unsupported devices or configurations
Network restrictions
Connectivity issues within managed corporate environments
Running the Tech Check in advance significantly reduces the likelihood of disruption during a live session and provides confidence that your environment is ready for Natter.
When Should I Run the Tech Check?
We recommend running the Tech Check:
Before your first Natter session
When joining Natter from a new device
When joining from a different location (for example, home vs office)
After changing browsers
After changing networks or VPN configurations
When requested by your organisation or the Natter team
When troubleshooting connectivity, audio, or video issues
Before You Begin
For the most accurate results:
Use the same device you intend to join Natter from
Use the same browser you intend to use during the session
Use the same internet connection you expect to use during the event
If you normally connect through a corporate VPN, ensure the VPN is connected before running the test
Close any unnecessary applications that may be using your microphone or camera
š” Tip: If you expect to join Natter from multiple environments (for example both home and office locations), we recommend running a Tech Check from each environment.
Step 1: Open the Tech Check
Navigate to:
You will be presented with the Natter Tech Check welcome screen.
Step 2: Enter Your Details
Enter:
Your name
Your email address
Your current location
Location options may include:
Home
Office
Client Site
Other
This information helps provide context for your results and can assist troubleshooting if issues are identified.
Click Next to continue.
Step 3: Browser Compatibility Check
The Tech Check verifies that your browser and operating system are compatible with Natter.
This includes validating browser capabilities required for real-time communication and identifying whether optional features such as Background Blur and AI Noise Suppression are supported in your current environment.
If any issues are detected, recommendations will be displayed to help optimise your setup.
Click Next to continue.
Step 4: Internet Speed Check
The Internet Speed Check measures the quality of your internet connection and helps determine whether your current network can support a high-quality Natter experience.
During this stage, the Tech Check will measure:
Download Speed - How quickly your device can receive data from the internet
Upload Speed - How quickly your device can send data to the internet
Ping (Latency) - The time it takes for data to travel between your device and Natterās infrastructure
Jitter - Variations in network latency that can impact the stability of real-time audio and video
Once complete, the Tech Check will provide an overall assessment of your connection quality.
A result of āYour Connection Speed is Excellentā indicates that your network is well-suited for high-quality Natter sessions.
š” Tip: If your internet speed results are lower than expected, try moving closer to your Wi-Fi router, switching to a wired connection, or temporarily pausing other bandwidth-intensive applications.
Click Next to continue.
Step 5: Microphone & Speaker Check
This check verifies that:
Your microphone is detected
Audio input is functioning correctly
Your selected speakers or headset are working
Speak into your microphone and confirm that activity is detected.
Use the 'Test Speaker' button to verify that audio can be heard correctly.
Click Next to continue.
Step 6: Camera Check
The Tech Check verifies that:
A camera is detected
Browser permissions have been granted
Video can be successfully captured
Ensure your camera preview is visible before continuing.
If your camera is unavailable, review your browser and operating system permissions before re-running the test.
Click Next to continue.
Step 7: Connectivity & Streaming Check
The Tech Check performs a series of network and streaming tests to verify that your environment can support Natter's real-time communication requirements for both Video & Audio.
This stage helps identify potential connectivity issues before they affect a live session.
Depending on your environment, additional security controls such as firewalls, VPNs, proxy servers, or network filtering may influence the results.
š” Tip: Select the drop down arrow (shown below) to review the available protocol and graphical data.
Click Next once testing has completed.
Step 8: Review Your Results
Once testing is complete, a summary of your results will be displayed.
This includes:
Browser compatibility
Internet Speed
Microphone status
Speaker status
Camera status
Connectivity results
Streaming readiness
If all checks pass successfully, your environment is ready for Natter.
For guidance on understanding and interpreting your results, please see:
Best Practices
For the most reliable results:
Run the Tech Check from the same location where you will attend your Natter session
If using a corporate VPN, run the test with the VPN enabled
Re-run the Tech Check if your environment changes
Save your results if engaging your IT or networking team
Complete the test before joining important Natter sessions
Related Articles