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Identify Issues Early with Natter Tech Check

Learn how to troubleshoot and resolve technical issues in Natter by running a Tech Check

James Stevens avatar
Written by James Stevens
Updated over 2 weeks ago


The Natter Tech Check is a crucial step to ensure that your device meets all technical requirements for a seamless Event experience. This check verifies key system components, including browser compatibility, microphone and speaker functionality, camera access, and streaming quality.

Steps to Complete the Natter Tech Check:

Enter Personal Information:

  • Fill in your name, email, and location to begin the test.

  • Select where you are currently located (e.g., at home, in the office, at a client site, or other).

  • Click Next: Browser to proceed.

Browser Compatibility Check:

  • The system verifies your browser and operating system compatibility.

  • Features such as background blur and AI noise suppression are checked for support.

  • If any incompatibilities are detected, the system will prompt recommendations for optimal browser settings.

  • Click Next: Microphone and Speaker to continue.

Microphone & Speaker Test:

  • Ensure your microphone is enabled, then speak to test its functionality.

  • Select the appropriate microphone and speaker from the dropdown menus.

  • Use the Test Speaker button to confirm audio output is working correctly.

  • Click Next: Camera when done.

Camera Check:

  • Choose your preferred camera input and ensure the feed is visible.

  • If needed, enable background blur for privacy.

  • If your camera feed is not displaying, ensure that permissions are granted in your browser settings.

  • Click Next: Streaming to proceed.

Streaming Quality Test:

  • The system runs tests on video and audio streaming stability.

  • This step ensures that your internet connection can support a smooth video conferencing experience.

  • A green "Streaming Quality is Good" message confirms optimal conditions.

  • Click Next: Results to review the final report.

Tech Check Results:

  • A summary of your browser, microphone, speaker, camera, connectivity, and streaming compatibility will be displayed.

  • If all checks are successful, you are ready to join your Natter Event.

  • If any issues are detected, follow the suggested troubleshooting steps or contact Natter Support ([email protected]) for assistance.

πŸ’‘ Tip: Save or copy your test results to share with your IT team if needed.

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