Natter is designed to provide a seamless, real-time, and interactive experience, enabling dynamic one-on-one conversations and group discussions. Because of its live nature, a stable internet connection is essential for a smooth experience.

1. How Natter Uses Your Network

Unlike pre-recorded video platforms, Natter relies on live peer-to-peer connections and real-time audio/video streaming, which means:

Low latency is key – Real-time conversations require fast, uninterrupted data exchange.
Consistent bandwidth matters – Fluctuations in internet speed can impact video/audio quality.
Firewalls or network restrictions – Some corporate or public networks may block video streaming.

2. What Happens If Your Internet is Unstable?

If your internet connection is weak or inconsistent, you may experience:

Choppy audio or video freezes – Conversations may lag, causing interruptions.
Event disconnections – You might get disconnected from ongoing discussions.
Delayed text responses – If using chat, messages may take longer to send/receive.

3. Optimizing Your Connection for Natter

To ensure a smooth, uninterrupted Natter experience, follow these best practices:

Run a Speed Test

Check your internet speed using Speedtest by Ookla or a similar tool.

Minimum requirement: 10 Mbps download / 5 Mbps upload
Recommended for best experience: 25+ Mbps download / 10+ Mbps upload

Use a Wired Connection (Ethernet) Instead of Wi-Fi

Wi-Fi signals can be inconsistent, especially in crowded networks.
Ethernet provides a stable, high-speed connection, reducing video/audio disruptions.

Minimize Bandwidth Usage

To free up bandwidth for Natter:

Close other streaming services (Netflix, YouTube, Teams, Zoom)
Pause large downloads or file uploads
Disable background sync apps (Google Drive, OneDrive, Dropbox)

Reposition Your Router for Stronger Wi-Fi

Move closer to your Wi-Fi router to improve signal strength.
Avoid walls or interference from other devices (like Bluetooth speakers).

Check Corporate or Public Network Restrictions

Office or public Wi-Fi networks may block video/audio services.
If you’re having trouble connecting, switch to a personal hotspot or home network.
Contact your IT team to whitelist Natter on your company’s firewall.

4. Potential Internet or Network Issues

Experiencing Network Issues?

If you continue to experience slow connections, frequent disconnections, or poor audio/video quality, try these:

Restart your router and modem – Unplug for 30 seconds and reconnect.
Use a different device or browser – Google Chrome and Microsoft Edge work best.
Contact your ISP (Internet Service Provider) – If speeds are lower than expected, your ISP may help optimize your connection.

Internet & Connectivity Issues

🔴 Problem: Your video/audio is lagging, or you get disconnected frequently.

🛠 Solutions:

Run a speed test: Check if your internet speed is above 10 Mbps for smooth streaming.
Switch to a wired connection: If using Wi-Fi, try an Ethernet cable for a more stable connection.
Close background apps: Streaming services, downloads, or cloud syncs (e.g., Google Drive, OneDrive) can slow down your connection.
Reposition your router: If using Wi-Fi, move closer to the router for a stronger signal.
Use a different network: If on a restrictive corporate network, switch to another network (e.g. a mobile hotspot) to test connectivity.

Browser Compatibility Issues

🔴 Problem: Natter does not load correctly, or buttons don’t respond.